Privacy Policy

This Privacy Policy describes how Ananta Enterprise LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sowfulbites.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

How we update this policy

This Privacy Policy is subject to periodic revisions to reflect operational, legal, or regulatory changes. Updated versions will be published on our Site with a revised "Last updated" date, and take any additional steps required by applicable law.

How We Gather and Utilize Your Personal Data

To provide our Services, we collect personal information about you from a variety of sources, as described below. The specific categories of information we collect and the ways in which we use them depend on how you interact with us.

In addition to the purposes outlined in the sections that follow, we may use the information we collect to communicate with you, operate, maintain, and enhance the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users and others.

Personal Information We Obtain

The types of personal information we collect depend on how you interact with our Site and use our Services. For purposes of this Policy, “personal information” refers to data that identifies, relates to, describes, or can reasonably be associated with you. The following sections outline the categories and specific types of personal information we may collect.

Data We Collect Directly from You

Information you provide directly through our Services may include:

• Contact information, such as your name, address, phone number, and email address.
• Order details, including your name, billing and shipping addresses, payment confirmation, email address, and phone number.
• Account credentials, such as your username, password, security questions, and other information used to maintain account security.
• Shopping activity, including items you view, add to your cart, purchase, or save to your account (such as loyalty points, product reviews, referrals, or gift cards).
• Customer support communications, including any information you choose to share when contacting us through the Services.

Certain features of the Services may require you to provide specific information. While you may choose not to provide this information, doing so may limit your ability to access or use those features.

Information We Collect about your Usage

Certain details about your interactions with the Services may be collected automatically (“Usage Data”). To facilitate this, we use cookies, pixels, and other similar technologies (“Cookies”). Usage Data may include details regarding how you access and use our Site and your account, such as device and browser information, network connection details, IP address, and other data related to your activity within the Services.

Information Collected from Third-Party Sources

We may receive information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

·        Companies who support our Site and Services, such as Shopify.

·        Payment processors that collect payment details (such as bank account, credit or debit card information, and billing address) to process transactions, fulfill your orders, and provide the products or services you request in order to perform our contract with you.

·        When you visit our Site, open or click emails we send, or otherwise interact with our Services or advertisements, we or our third-party partners may automatically collect certain information through online tracking technologies, including pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties is handled in accordance with this Privacy Policy. Please also review the section below titled “Third-Party Websites and Links.”

How We Use Your Personal Information

Providing Products and Services - We use your personal information to deliver the Services and fulfill our contractual obligations to you. This includes processing payments, completing and managing orders, sending notifications related to your account or transactions (such as purchases, returns, and exchanges), creating and maintaining your account, arranging shipping, and supporting other account‑related features and functionalities. To enhance your shopping experience, we may also enable Shopify to associate your account with other Shopify services you choose to use. In such cases, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising - We may use your personal information for marketing and promotional purposes, including sending marketing communications by email, text message, or postal mail, and displaying advertisements for products or services. This may also involve using your personal information to personalize the Services and tailor advertising on our Site and across other websites.

Security and Fraud Prevention - We use your personal information to detect, investigate, and address potential fraudulent, illegal, or malicious activity. If you create an account, you are responsible for safeguarding your login credentials. We strongly advise that you do not share your username, password, or other access details with anyone. If you believe that your account has been compromised, please contact us immediately.

Communicating with You and Improving Our Services - We use your personal information to provide customer support and enhance the quality of our Services. This processing is carried out in our legitimate interests to remain responsive to your needs, deliver effective service, and maintain our relationship with you.

Use of Cookies and Comparable Technologies

Like many websites, we use Cookies on our Site. For detailed information about the Cookies used in connection with our Shopify‑powered store, please refer to: https://www.shopify.com/legal/cookies. We use Cookies to operate and enhance our Site and Services—including remembering your preferences, supporting core functionality, conducting analytics, and gaining insights into how users interact with the Services (which we rely on as part of our legitimate interests to administer, improve, and optimize the platform). We may also allow third parties and service providers to use Cookies on our Site to help tailor content, services, products, and advertising on our Site and across other websites.

Most web browsers accept Cookies by default, but you may choose to remove or reject Cookies through your browser settings. Please be aware that disabling or blocking Cookies may negatively affect your experience and could cause certain features or functionalities of the Services to operate improperly or become unavailable. Additionally, blocking Cookies may not fully prevent the sharing of information with third parties, such as our advertising partners.

Please note that although your browser may offer a “do not track” setting, like many websites, our Site, is not configured to respond to these signals. For more information about “do not track,” you may visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain situations for contract fulfillment, legitimate business purposes, or other reasons consistent with this Privacy Policy. These situations may include:

• Sharing information with vendors and service providers who perform functions on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
• Providing information to business and marketing partners who help deliver services or marketing communications. These partners will handle your information in accordance with their own privacy notices.
• Disclosing information to third parties when you instruct us to do so, request such disclosure, or otherwise provide your consent—for example, to facilitate product shipments or when you use social media integrations or login tools.
• Sharing information with our affiliates or within our corporate group when necessary to support our legitimate business operations.
• Disclosing information in connection with corporate transactions (such as mergers or bankruptcy proceedings), to comply with legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms of service, or to protect or defend the Services, our rights, and the rights of our users or others.

 

Third Party Links and Websites

Our Site may contain links to third‑party websites or online platforms. If you choose to access sites that are not owned or controlled by us, we encourage you to review their privacy and security practices, as well as any applicable terms and conditions. We do not endorse, guarantee, or assume responsibility for the privacy, security, accuracy, completeness, or reliability of information provided on those third‑party sites.

Information you share in public or semi‑public areas—including content posted on third‑party social media platforms—may be visible to other users of our Services and/or users of those third‑party platforms, and may be used by us or others without limitation. The presence of any third‑party links on our Site does not, on its own, constitute an endorsement of the linked content or the entities that operate those platforms, unless expressly stated within the Services.

Protection of Children’s Data

The Services are not designed for use by children, and we do not knowingly collect any personal information from children. If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact details below so that we may delete such information.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Data Security and Retention Practices

Please note that no security measures are completely perfect or impenetrable, and we cannot guarantee absolute security. Additionally, any information you send to us may not be secure while in transit, so we advise against using unprotected channels to share sensitive or confidential information.

The length of time we retain your personal information varies based on several factors, including whether it is needed to maintain your account, provide the Services, meet legal or regulatory requirements, resolve disputes, or enforce applicable agreements and policies.

Individual Privacy Rights

Depending on your place of residence, you may have some or all of the rights outlined below with respect to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.

Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to Delete: You may have the right to request that we delete personal information we maintain about you.
Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Data Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Restrict Processing: You may have the right to request that we stop or restrict the processing of your personal information.
Right to Withdraw Consent: Where we rely on consent to process personal information, you may have the right to withdraw this consent.
Right to Appeal: If we decline to act on your request, you may have the right to appeal our decision by responding directly to our notice of denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe link included in our messages. If you opt out, we may still send non‑promotional communications, such as updates about your account or orders.

You may exercise these rights through the options provided on our Site or by contacting us using the details listed below.

We will not discriminate against you for exercising any of your privacy rights. To process your request, we may need to verify your identity—such as by confirming your email address or account details. Where permitted by law, you may authorize an agent to submit requests on your behalf. Before acting on such a request, we may require proof of authorization and may also ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may, depending on your place of residence, have the right to appeal our decision by contacting us using the contact information shared below or by submitting a complaint to your local data protection authority.

International Users

Please be aware that your personal information may be transferred, stored, and processed outside of your country of residence. Such processing may involve our staff, third-party service providers, and partners located in these countries.

For transfers of personal information from Europe, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the transfer is to a country that has been deemed to provide an adequate level of data protection.

Contact

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your applicable rights, please contact us by phone or email at connect@sowfulbites.com.